The Sound Of Silence
Call Center | Canada |
Me: “Thank you for calling [company]. How can I help you?”
Customer: “Listen, could you please just transfer me to your business services department, please?”
Me: “I’m pretty sure they’re closed today. They always are on Saturdays.”
Customer: “Transfer me there anyway.”
Me: “Ma’am, nobody will answer the phone.”
Customer: “Transfer me there ANYWAY!”


