Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,533 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    The Situation Is Escalating

    | Salt Lake City, UT, USA | Bizarre, Extra Stupid

    (Our down escalator is stopped for repairs, but customers are free to walk down it. There is also a clearly marked elevator near me as well as a staircase.)

    Customer: “Excuse me, miss, do you work here?”

    Me: “Yes. How can I help you?”

    Customer: “Your escalator has stopped.”

    Me: “I am sorry about that. It should be fixed soon.”

    Customer: “So, am I stuck up here?”

    Me: “…Sorry?”

    Customer: “Do I have to wait here until it is fixed?”

    Me: “Of course not. You can go anytime. We won’t hold you hostage.”

    Customer: “But the escalator is broken.”

    Me: “Yes, and we are sorry for the inconvenience.”

    Customer: “How do I get down stairs?”

    (At this point, we can both clearly see other customers walking down the broken escalator.)

    Me: “Well, you are allowed to walk down the escalator, but if you feel uncomfortable with that, you can take the elevator or stairs behind me.”

    Customer: “Well, when do you think it will be fixed?”

    Me: “I’m sorry, I really don’t know. They don’t tell us that much about what is happening in the store.”

    Customer: “I want to see a manager!”

    Me: “Let me call one down for you.”

    Customer: “What is your name?!”

    (My coworkers have come to watch, and are trying not to laugh. Other customers have begun to laugh.)

    Me: “My name is [name].”

    (I call the manager, she comes down, and tells the customer the same thing I said.)

    Customer: “Well, this place is trash!”

    (Believe it or not, she found a chair and sat there for an hour until the escalator was fixed!)