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    The Self-Scanner Has Checked Out

    | New Jersey, USA |

    (I am helping a caller on the phone who recently had some scanning software installed on her computer.)

    Me: “Place the document on the glass and press the scan button on the computer screen.”

    Caller: “That is what I did and it is nothing is happening.”

    Me: “Is the scanner on. There should be a light on it that indicates that it is on. Maybe it is not plugged in or hooked up correctly?”

    Caller: “Yes, it’s on. I can see all of my other files and folders on the screen.”

    Me: “Wait…what do you mean you see other files and folders?”

    Caller: “I see my windows desktop and the monitor seems to be working like it always does.”

    Me: “When I told you to place the document that you want to scan on the glass, are you holding it up to the glass on your monitor?”

    Caller: “Yes!”

    Me: “That would be our problem. You need to have a scanning machine in order to scan documents. You don’t use your monitor.”

    Caller: “Oh. How do I get one of those?”