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    The Secret Language Of Customers

    , | Long Island, NY, USA |

    (An elderly customer approaches me while I make the rounds at the computer store.)

    Customer: “Hello, young man! I would like one of those things…” *points to a laptop on display*

    Me: “Sure thing! I have a couple of questions. What do you think you will mainly use it for?”

    Customer: “Oh, I want to send screen mail.”

    Me: “You mean email?”

    Customer: “No! Screen mail!”

    (Just as she says this, my supervisor walks up.)

    Supervisor: “Oh, screen mail!”

    Customer: “Yes, see? This young fellow gets it!”

    (My supervisor points to a deli across the street)

    Supervisor: “They sell screen mail over there.”

    (She leaves and promptly returns after 20 minutes.)

    Customer: “Thank you!” *holds up a bag of potato chips* “I got them!”