The Secret Language Of Customers
(An elderly customer approaches me while I make the rounds at the computer store.)
Customer: “Hello, young man! I would like one of those things…” *points to a laptop on display*
Me: “Sure thing! I have a couple of questions. What do you think you will mainly use it for?”
Customer: “Oh, I want to send screen mail.”
Me: “You mean email?”
Customer: “No! Screen mail!”
(Just as she says this, my supervisor walks up.)
Supervisor: “Oh, screen mail!”
Customer: “Yes, see? This young fellow gets it!”
(My supervisor points to a deli across the street)
Supervisor: “They sell screen mail over there.”
(She leaves and promptly returns after twenty minutes.)
Customer: “Thank you!” *holds up a bag of potato chips* “I got them!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.