The Right Answer Requires The Write Question
(A student calls Student Administration with a complex question.)
Me: “Okay I’m going to give you some details to write down. Do you have a pencil handy?”
Student: “No… uh… I just have this pen here. Hang on; I’ll be right back!”
Me: “No, wait. Wait! Wait!”
(It’s too late. I spend the next three minutes listening to the student scramble around his home and calling out to his girlfriend, desperately looking for a pencil. Finally he comes back to the phone.)
Student: “I’m really sorry, but I can’t find a pencil. I’ve only got this pen. I’m gonna have to call you back!”
Me: “No wait! Wait! Wait!”
Student: *click*
(Now I ask, “Do you have something to write with?”)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.