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    The Register Light Is On But Nobody’s Home

    | ON, Canada | At The Checkout, Crazy Requests, Top, Wild & Unruly

    (I live in a small town with only two grocery stores. I’m constantly complimented on my friendliness and professionalism. When it’s slow, we assist customers. Today a customer has asked me to return a cart, during which we’re told to put our closed sign up on our lane, but keep the light on. After assisting three more customers, I wander back to my till that has the closed sign up to find a woman unloading her cart at my till.)

    Me: “Oh! Hello, ma’am. Just for future reference, even if the light is on, but the closed sign is up, the till is not open. That way you won’t have to wait next time.”

    Customer: “THE LIGHT WAS ON! YOU’RE OPEN IF IT’S ON!”

    Me: “Ma’am, I do apologize, but the sign was clearly up. I’m just letting you know for next time so you won’t be delayed! I truly apolo—”

    Customer: “IF THE F****** LIGHT IS ON, YOU’RE GODDAMNED OPEN. SHUT YOUR MOUTH AND DO YOUR JOB!”

    Me: “Ma’am, I truly am sorry about that—”

    (At this point, the customer has finished slamming her purchases onto the counter and leans over the lane to be about two inches from my face. It should be noted I’m in my mid-twenties.)

    Customer: “I DID NOT COME HERE TO BE LECTURED BY SOME STUPID LITTLE CHILD!”

    Me: “Ma’am, I apologize. I wasn’t trying to lecture you—”

    Customer: “MAYBE NEXT TIME YOU CAN SHUT YOUR MOUTH AND DO YOUR JOB, YOU IDIOT!”

    (At this point I stay quiet throughout the rest of the transaction, process her card, and hand her the receipt to sign. I say nothing.)

    Customer: “Thank you!”

    Me: “…”

    Customer: “I SAID THANK YOU!”

    (As she leaves, she pulls over my supervisor.)

    Customer: “I need to give a formal complaint about the horrible and disrespectful service this employee gave!”

    (The next customer going through the till behind me walks over.)

    Next Customer: “And I have to comment on how polite that employee was, despite you being so rude!”

    (Both customers got into a verbal altercation. Thank you to the random customer who stood up for me!)