The Problem With Dirty Words
Me: “How can I help you?”
Caller: “Is this a joke?”
Me: “Pardon me?”
Caller: “Your company just did some landscaping for us and the dirt that you put in is dirty.”
Me: “I’m sorry?”
Caller: “The dirt is dirty.”
Me: “Is there trash or rocks in the dirt?”
Caller: “No, the dirt is just really dirty.”
Me: “So you want us to come out and replace the dirty dirt with clean dirt?”
Caller: “Yes, and I need it done as soon as possible. I don’t want it to make the rest of my dirt dirty, too.”
Did you find this story from our Water Your Plants roundup?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.