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    The Problem Was Licked

    | Albuquerque, NM, USA |

    (I am troubleshooting with a customer. I notice the liquid damage indicator is red, which means it has been exposed to liquid.)

    Me: “I’m sorry, but your warranty is void since the phone has been exposed to liquid.”

    Customer: “No, it hasn’t! I’ve never dropped it in water.”

    Me: “Well that sticker only turns red when its been exposed to moisture.”

    Customer: “Well then, of course it’s red. I licked it!”

    Me: “Unfortunately, that would count as liquid damage.”

    Customer: “That’s stupid! I just wanted to see if it really works!”