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The Problem Was Licked
Tech Support | Albuquerque, NM, USA
(I am troubleshooting with a customer. I notice the liquid damage indicator is red, which means it has been exposed to liquid.)
Me: “I’m sorry, but your warranty is void since the phone has been exposed to liquid.”
Customer: “No, it hasn’t! I’ve never dropped it in water.”
Me: “Well that sticker only turns red when its been exposed to moisture.”
Customer: “Well then, of course it’s red. I licked it!”
Me: “Unfortunately, that would count as liquid damage.”
Customer: “That’s stupid! I just wanted to see if it really works!”
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