The Problem Was Licked

| Albuquerque, NM, USA | Uncategorized

(I am troubleshooting with a customer. I notice the liquid damage indicator is red, which means it has been exposed to liquid.)

Me: “I’m sorry, but your warranty is void since the phone has been exposed to liquid.”

Customer: “No, it hasn’t! I’ve never dropped it in water.”

Me: “Well that sticker only turns red when its been exposed to moisture.”

Customer: “Well then, of course it’s red. I licked it!”

Me: “Unfortunately, that would count as liquid damage.”

Customer: “That’s stupid! I just wanted to see if it really works!”