Customer: “My phone doesn’t work, it has dial sound only!”

Me: “Okay, what I need you to do is to reset your phone by disconnecting it from the power and try the main phone connection.”

Customer: “No, I don’t have time to do that. You have to send out a serviceman and fix this now!”

Me: “Yes, of course we can do that. However, if the serviceman discovers that the problem is related to your phone or cables, you will have to pay for the service which is 1875NOK (around $290 USD).”

Customer: “What did you say that I had to do first?”