(This customer has spent 10 minutes complaining about minor things from her recent cruise from the weather to the color of the carpet.)
Customer: “Also, every night at dinner the unruly children we sat with would cry, whine, and pitch a fit. It wasn’t the upscale experience we expected and ruined our entire cruise.”
Me: “I’m sorry to hear that. As you are traveling again this year, I can certainly have a bottle of wine sent to your room for the inconvenience.”
Customer: “I hope you’ll do the same for my sister and her family. She always travels with us, so it would only be fair.
Me: *pulls up reservation* “I see you were scheduled to sit with her and her three children on the last cruise. Did they not accommodate you to dine together?”
Customer: “Oh, yes. We had a table of six.”
Me: “… So the unruly children?”
Customer: “Her bratty kids should never have been allowed in the dining room!”