The Point Of Pointing Fingers
(I am working the lunch shift when the phone rings.)
Me: “[Restaurant], this is Lisa speaking. How may I help you?”
Customer: “Who is this?”
Me: “This is Lisa, at [restaurant].”
Customer: “You called me.”
Me: “Well, ma’am, this is a business, so any number of people could have called you. Do you know anyone who works here?”
Customer: “No, you called me!”
Me: “Excuse me?”
Customer: *raising her voice* “YOU called ME!”
Me: “Ma’am, I don’t know what to tell you. I did not dial you.”
Customer: *yelling* “You called me!”
Me: “Okay, have a nice day!” *click*
Me: *to coworker* “I am never answering the phone again.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.