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    The Point Of No Return

    | Ann Arbor, MI, USA | Uncategorized

    Me: “Thank you for calling. How can I help you?”

    Customer: “You charged my credit card forty five dollars. Can I get a refund?”

    (I pull up his account.)

    Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

    Customer: “Well, I was on vacation and I forgot to return them on time.”

    Me:“Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

    Customer: “I didn’t return them.”

    (It’s been over two months since the movies were originally due.)

    Me:“You didn’t return them?”

    Customer: “Nope.”

    Me:“Sir, you would like me to pay you for renting movies and never bringing them back?”

    Customer: “Uh huh.”

    Me: “I’m not going to do that.”

    Customer: “Okay…I just thought I’d ask.”