The Phone Is Suffering From ‘The Situation’
Me: “Thank you for calling [Company Name] tech support. How can I help you today?”
Caller: *thick inner-city accent* “Yeah. Phone don’t work. It’s all like ‘WHAAAAAAT’ and needs to be like ‘YAAYUUUUHHH’.”
Me: “What exactly is not working, sir?”
Caller: “My phone.”
Me: “I understand your phone is having issues. What exactly is it doing?”
Caller: *slowly and deliberately* It’s all like ‘WHAAAAAAT’, and needs to be like ‘YAAYUUUUHHH’.
Me: “How about we just exchange the phone?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.