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    The Perfect Customer

    | Toronto, ON, Canada |

    (A customer wants a better plan than her current 150 minutes/month. I notice she never uses more than 100 minutes or so a month.)

    Me: ¬†”Well, Ma’am, since our plans have change and this amount of minutes seems to be perfect for you, I’m happy to tell you that I can give you the exact same plan for $30 a month and save you $10 a month.”

    Customer: “That’s not a deal. I said I wanted something better than what I have.”

    Me: “This is better. You’ll save $120 a year and based upon your usage, so this is perfect for you.”

    Customer: “How is this better for me if it’s the same plan? I don’t want to change.”

    Me: “So you don’t want me to change this to a $10 per month cheaper plan?”

    Customer: ¬†”I said NO! I don’t want to save money if I get no more minutes out of it.”

    Me: “Deal.”