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    The (Percolating) Patience Of A Saint

    | Colorado, USA | Food & Drink, Top

    (I manage a well-known chain coffee location. We had a minor price increase on some items about a month before.)

    Me: “Good morning, sir. What can I get you today?”

    Customer: “Medium coffee.”

    Me: “Sure, that will be $2.17.”

    Customer: “Two…WHAT?!”

    Me: “$2.17?”

    Customer: “When did that start? It was two dollars even!”

    Me: “I’m sorry, sir. We had a minor price increase about a month ago.”

    (At this point, the customer has paid and received his drink and is now holding up the line.)

    Customer: “I haven’t stopped drinking coffee in the last month! It’s been two dollars and that’s what it is! I don’t know where you get off charging me more all of the sudden, but that’s just crap!”

    Me: “Sir, our prices are set by corporate and we have no control, so I’m sorry if you don’t like the price. I can give you a refund if you don’t want the drink, but the lady behind—”

    Customer: “Don’t tell me what to do!! I want this coffee! Look, I’ve already put my face on the cup!”  

    (He then emphasizes the point by mashing his mouth into the lid.)

    Customer: “…and you have my money! Oh…and you’re ‘Sorry’? Do you know what that means in the dictionary?!”

    Me: “Yes, sir.”

    Customer: “No, you frickin’ don’t! It means you aren’t worth anything and that’s what I think of this place. It’s SORRY!”

    (During this final tirade, he is waving his cup around and it’s apparent that the woman behind him is afraid one of us will be splashed.)

    Me: “Sir, I apologize for your confusion. If you don’t like the prices, you don’t need to spend your money here. You have my apology, so please take your coffee and have a great day.”

    (He stares at me blankly for a moment and then wheels around and storms out. The woman who was behind him steps up to the counter. Surprisingly, she reaches out to shake my hand.)

    Next customer: “I don’t know how you stayed calm during that. He almost hit you with hot coffee! I just wanted to shake the hand of a saint before I got my latte!”