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    The Pen Is Mightier Than The Brain

    | Reston, VA, USA | Top

    Me: “Thank you for calling tech support. How can I help you?”

    Customer: “I would like to change my desktop background. Can you help me?”

    Me: “Sure, no problem. Are you on your desktop?”

    Customer: “Yes, I am.”

    Me: “Okay, I would like you to right click on the desktop.”

    Customer: “You want me to right click?”

    Me: “Yes, sir.”

    Customer: “Nothing is happening.”

    Me: “That’s odd. Well, right click again. Let’s see if anything happens.”

    Customer: “Nope, still nothing.”

    Me: “Okay, let me come over to your desk. I will try to see what’s going on.”

    (I walk over to the user’s desk. As I approach, I notice the user wrote the word ‘click’ twice on the monitor with a sharpie.)