Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Just Telling It Like It Is
    (3,002 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    The Most Confusing Meal Of The Day

    | Ireland | Extra Stupid, Food & Drink, Hotels & Lodging

    (I work in a call centre making reservations for a large hotel chain. A customer has just asked for a particular date in a particular hotel.)

    Me: “I have the standard room for $99, or bed and breakfast for $109. The superior room for $129—”

    Customer: “Wait! So the first two rooms are standard rooms?”

    Me: “Yes.”

    Customer: “So why is the one more expensive?”

    Me: “Well, room only is $99 and if you want breakfast included it is $109.”

    Customer: “I don’t understand.”

    Me: “If you want to eat breakfast in the morning it’s $10 more.”

    Customer: “I still don’t see why I would pay more for the same room!”

    Me: “You don’t pay more for the room, you pay the extra for the food. You can have just the room for $99 or the room and breakfast at the restaurant for $109.”

    Customer: “I just don’t understand why I should pay more.”

    Me: “I have no idea how else to explain this.”

    (She never made a booking. We were ‘too confusing.’)