October Theme Of The Month: Halloween!

The Most Confusing Meal Of The Day

| Ireland | Extra Stupid, Food & Drink, Hotels & Lodging

(I work in a call centre making reservations for a large hotel chain. A customer has just asked for a particular date in a particular hotel.)

Me: “I have the standard room for $99, or bed and breakfast for $109. The superior room for $129—”

Customer: “Wait! So the first two rooms are standard rooms?”

Me: “Yes.”

Customer: “So why is the one more expensive?”

Me: “Well, room only is $99 and if you want breakfast included it is $109.”

Customer: “I don’t understand.”

Me: “If you want to eat breakfast in the morning it’s $10 more.”

Customer: “I still don’t see why I would pay more for the same room!”

Me: “You don’t pay more for the room, you pay the extra for the food. You can have just the room for $99 or the room and breakfast at the restaurant for $109.”

Customer: “I just don’t understand why I should pay more.”

Me: “I have no idea how else to explain this.”

(She never made a booking. We were ‘too confusing.’)