The Lonely Star State
(I’m in the middle of explaining insurance coverages to a customer when I get to her roadside service information.)
Me: “…and you also have on here a 24/7 nationwide roadside service that will take care of your towing and any locksmith charges.”
Customer: “What is that?”
Me: “What part, ma’am?”
Customer: “24/7?”
Me: “Oh, that means 24 hours a day, 7 days a week.”
Customer: “Oh, and what does nationwide mean?”
Me: “That means all over the US, in any state.”
Customer: “Does that include Texas?”
Me: “Yes, Texas is part of the United States.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
