(I’m in the middle of explaining insurance coverages to a customer when I get to her roadside service information.)

Me: “…and you also have on here a 24/7 nationwide roadside service that will take care of your towing and any locksmith charges.”

Customer: “What is that?”

Me: “What part, ma’am?”

Customer: “24/7?”

Me: “Oh, that means 24 hours a day, 7 days a week.”

Customer: “Oh, and what does nationwide mean?”

Me: “That means all over the US, in any state.”

Customer: “Does that include Texas?”

Me: “Yes, Texas is part of the United States.”