Me: “Hi, thank you for calling [cell phone company]. How can I help you today?”

Customer: “Yeah, my phone is frozen and I can’t seem to get it do anything.”

Me: “Seems like we need to do a soft reset. Take off the back cover and look for a little hole that says reset next to it.”

Customer: “I don’t see it.”

Me: “Okay, follow the line down to it that’s next to the battery.”

Customer: “I still can’t find it.”

(After 25 minutes and several failed attempts at trying to find the reset button…)

Customer: “Oh, wait a minute…I think I know why. The lights are off in here.”

Me: “The…lights are off?”

Customer: “Give me a few moments and I’ll walk to the next room.”