The Key To All Their Problems
Car Dealership | Right
| September 17, 2013
(A customer drops his car off to do a trade-in, and will be meeting me later to finalize the paperwork. I go to his car to check the mileage, and find that it’s locked. I go back inside to get the keys.)
Me: “The guy’s car is locked. Did he happen to leave his keys with any of you?”
Coworker: “No, why don’t you try calling him?”
(I call the customer.)
Customer: “Hello?”
Me: “Hi, sir, we have your car here. I was trying to get in and it’s locked. Where did you put your keys?”
Customer: *optimistically* “Oh! They’re in the car.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
