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    The Info Is There But Nothing Clicks

    | Burbank, CA, USA |

    Me: “Thank you for calling [pet store]. How may I help you?”

    Caller: “Hi, do you guys carry [product]?”

    Me: “No, but it’s really easy to find on the internet.”

    Caller: “Oh. Do you have their number?”

    Me: “A phone number for the internet?”

    Caller: “Yes.”

    Me: “Just turn your computer on, and go online.”

    Caller: “So, you don’t have their number?”

    Me: “No, ma’am. Just go online.”

    Caller: “Oh. Well, can I get a discount?”

    Me: “You want a discount from us for a product we don’t carry?”

    Caller: “Yes.”