The Identity Thief’s Dream Caller
Me: “Thank you for calling [Bank]. May I please have your card number?”
Caller: “No.”
Me: “I can help look up your account if you don’t have your card with you. May I please have your phone number on file?”
Caller: “I’m not giving you that. You will steal my information.”
Me: “I assure you, ma’am, we keep our security procedures to ensure that your information remains safe. Can I look you up by your name?”
Caller: “I’m not giving you my name or my phone number. You’re going to use it to steal my information. I just want to know what my balance is.”
Me: “Without your card number or another way to look you up, I’m unable to provide your balance information.”
Caller: “Can’t you just look me up by my social?”
Question of the Week
Have you ever served a bad customer who got what they deserved?