November Theme Of The Month: Black Friday!

The Great Intelligence Disconnect

| Austin, TX, USA | Bizarre, Extra Stupid, Technology

(I work at a gaming company and provide tech support to all of our customers that call.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”

Customer: “I hope you can help me. I have been having connection issues all week with [Game]. I play for about 30 minutes and am disconnected. Can you fix it?”

Me: “I can try. First let’s open up the website to pull up some info that may help us resolve this.”

(About 30 seconds pass.)

Me: “Are you there, sir?”

Customer: “Sorry, the internet has been having issues all week. It is a bit slow right now…”