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    The Great Intelligence Disconnect

    | Austin, TX, USA | Bizarre, Extra Stupid, Technology

    (I work at a gaming company and provide tech support to all of our customers that call.)

    Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”

    Customer: “I hope you can help me. I have been having connection issues all week with [Game]. I play for about 30 minutes and am disconnected. Can you fix it?”

    Me: “I can try. First let’s open up the website to pull up some info that may help us resolve this.”

    (About 30 seconds pass.)

    Me: “Are you there, sir?”

    Customer: “Sorry, the internet has been having issues all week. It is a bit slow right now…”