The Great Intelligence Disconnect
Customer Service | Right
| February 24, 2014
(I work at a gaming company and provide tech support to all of our customers that call.)
Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”
Customer: “I hope you can help me. I have been having connection issues all week with [Game]. I play for about 30 minutes and am disconnected. Can you fix it?”
Me: “I can try. First let’s open up the website to pull up some info that may help us resolve this.”
(About 30 seconds pass.)
Me: “Are you there, sir?”
Customer: “Sorry, the internet has been having issues all week. It is a bit slow right now…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
