Me: “Thank you for calling, how may I assist you?”

Caller: “I would like a gift card.”

Me: “You would like to purchase a gift card?”

Caller: “No.”

Me: “I’m sorry, I don’t understand. You said you wanted a gift card.”

Caller: “Well, yes. We’ve been shopping at your stores for so many years, we feel we should get a gift card from you.”