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    | Oslo, Norway |

    (I work as a phone support technician for a large software company. Once a month one of our mentors listen to our calls, to ensure that we follow protocol. I was being listened to one day a few weeks ago.)

    Me: “Welcome to Tech Support, you’re talking to ****”

    Customer: “Hi, my name is ****, and I work at **** bank. You’ve really gotta help me! I’ve got this message on my computer, and I don’t know what to do!”

    Me: “Okay, if you could start by reading the message to me, I’ll see what we can do.”

    Customer: “Oh, okay…it says: ‘Your computer has been automatically adjusted for daylight savings time.’ What do I do?!”

    Me: “Er…is there a button that says ‘OK’?”

    Customer: “Yes.”

    Me: “Can you tell me what happens when you click the ‘OK’ button?”

    Customer: “Oh, thank you very much! You’re a life saver! Thank you, thank you; now I can finally get these reports done!” *hangs up*

    Me: “…you’re welcome?”

    Mentor: *after listening in* “You know what the scary part is? That is my contact at the bank… the same person I entrust my life savings to.”