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    The Difference Between Father And Son

    | Los Angeles, CA, USA | At The Checkout, Family & Kids, Liars & Scammers

    (A customer comes into my video game store with his teenage son in tow.)

    Customer: “Hi, I bought this game yesterday. The guy who was here said that if I changed my mind, I could come back and exchange it for another game.”

    (I notice the game has not only been opened but actually played.)

    Me: “Okay, but you played this game.”

    Customer: “Yeah, so?”

    Me: “Well, usually exchanges are when the game hasn’t been played.”

    Customer: “Well, the guy yesterday didn’t say anything about that! I want to talk to the manager. He said I could just exchange it if we didn’t like it! I just want the other game.”

    Me: “Fine, just pick out the other game you wanted.”

    (The customer goes to shelf, pulls out the other game, and brings it back. I notice the game he’s returning is $15, while the other game is $20. I ring up the difference.)

    Me: “That will be $5.35, please.”

    Customer: “What? Why?”

    Me: “$5.35 is the difference plus tax between the two games. The game you bought yesterday is $15, while this game is $20. The difference is $5 plus tax.”

    Customer: “No! The guy yesterday didn’t say anything about paying MORE for exchanging the game!”

    (As the customer says this, his son looks down uncomfortably.)

    Me: “You can’t exchange a $15 item for a $20 item without paying the difference.”

    Customer: “I’m not paying extra! He said I could exchange this one for the other one! He didn’t say anything about paying more.”

    Me: “Sir, you can pay the $5 plus tax difference and take the new game, or you may keep the game you have already bought and played. Or, I can call mall security, and have you removed.”

    Customer: *hands over the cash and departs*

    Customer’s Son: “Sorry!”