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    The Danger With Rhetorical Questions

    | Dallas, TX, USA |

    Me: “Thank you for calling ******, how can I help you?”

    Customer: “I am in the back office and someone told me that we were supposed to be able to use wireless keyboards, so I cut the cable.”

    Me: “You… cut the cable?”

    Customer: “Yes, and now it doesn’t work.”

    Me: “You cut the cable on your keyboard, and now it doesn’t work?”

    Customer: “Yes”

    Me: “You’re going to have to buy a new keyboard.”

    Customer: “Why? I was told we could use wireless keyboards.”

    Me: “That is not a wireless keyboard.”

    Customer: “Yes it is.”

    Me: “Just because you cut the cord does not make it wireless.”

    Customer: “Can’t you just make it work?”

    Me: “Does your phone have a cable?”

    Customer: “Yes.”

    Me: “If you cut it, do you think your phone will work?”

    Customer: *line disconnects after 20 seconds of silence*