The Customer Is Not Always Happy
Customer: “Since you don’t have the laptop in stock that I want, here’s what I want instead: a bag, a decent one, and a USB stick, at least a 4 gig but I’d prefer the 8. All for free.”
Me: “Uh, I can’t do that.”
Customer: “I thought it was about making the customer happy! I am not happy. You have to make me happy!”
Me: “So, let me get this right. Since you’re not buying anything today, you want free stuff?
Customer: “Yes.”
Me: “No.”
Customer: “Well, this isn’t very good customer service at all. You guys say you run a business, but this is just s***.”
Me: “Well, I’m sorry you feel that way, but like you said, it’s a business. You don’t stay in business by giving things away!”
Customer: *stalks off*
Question of the Week
Have you ever served a bad customer who got what they deserved?
