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    The Customer Is Always Right-Click

    | USA | Extra Stupid, Technology

    (A user leaves me a couple of long, painful, voicemail messages about her computer not working at all.)

    User: “I can’t close windows, I can’t click anything, and I can’t respond to important emails!”

    (I remotely connect to her computer, check everything out, and everything looks good. I assume that she had restarted her computer, found everything okay, and just forgot to tell me. I receive another call from her.)

    User: “My computer is in utter chaos!”

    (Again, I remotely connect into her computer, and everything looks okay. I go to see her computer in person, and luckily, she is there.)

    Me: “Can you show me the problem?”

    User: “Of course, look!”

    Me: “Ma’am, I can see the immediate problem.”

    User: “What is it!?”

    Me: “You’re right-clicking on everything.”