(Our store has recently put in a computerized ticketing system that shows us the numbers customers have taken. It also allows customers to place an order at a kiosk and pick it up later. The only difference to a customer coming up to the counter is the placement of the tickets, and that they now have to press a button instead of pushing a lever.)

Customer: “Why did you have to change the ticket system? It was fine the way it was!”

Coworker: “I don’t know, ma’am. They don’t tell us.”

Customer: “Yeah, well, they shouldn’t fix what isn’t broken.”

Coworker: “They just wanted the new technology, I think, so people can place orders at the kiosk now.”

Customer: “But if we want things a specific way, the kiosk is useless!”

Me: “That’s true. However, some customers like the convenience of it, especially for short trips to the store.”

Customer: “Well, I don’t use it, so it’s useless!”