(Our call center specializes in courtesy calls to new Health Care Members. We could only speak with the account holder.)

Me: *on the phone* “Hello. Is **** available?”

Man: “I’m Batman.”

Me: “That’s…fine, sir, but is **** there?”

Man: “I’m Batman.”

Me: “I understand that, but for the purposes of my call, I have to speak with ****. Can you please tell me if she’s available?”

Man: “I’m Batman.”

Me: “I’m near a window, and I can see the bat symbol. While you go to meet the Commissioner, could you hand the phone to ****?”

Man: “…” *click*