The Best Of Intentions, The Worst Of Retentions

Customer: “Hello?”

Me: “Hello, ma’am, this is [Bookstore]. I’m calling to let you know the book you ordered has come in.”

Customer: “What? You’re who?”

Me: “This is [Bookstore]. You ordered a book from us and it’s here.”

Customer: “I ordered a book?”

Me: “Yes.”

Customer: “I don’t remember ordering anything.”

Me: “The order sticker says you ordered it last week. The title is Improving Your Memory.”

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