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    The Best Of Intentions, The Worst Of Retentions

    | Gainesville, FL, USA |

    Customer: “Hello?”

    Me: “Hello ma’am, this is **** Bookstore. I’m calling to let you know the book you ordered has come in.”

    Customer: “What? You’re who?”

    Me: “This is **** Bookstore. You ordered a book from us and it’s here.”

    Customer: “I ordered a book?”

    Me: “Yes.”

    Customer: “I don’t remember ordering anything.”

    Me: “The order sticker says you ordered it last week. The title is Improving Your Memory.”