Customer: “Hello?”

Me: “Hello ma’am, this is **** Bookstore. I’m calling to let you know the book you ordered has come in.”

Customer: “What? You’re who?”

Me: “This is **** Bookstore. You ordered a book from us and it’s here.”

Customer: “I ordered a book?”

Me: “Yes.”

Customer: “I don’t remember ordering anything.”

Me: “The order sticker says you ordered it last week. The title is Improving Your Memory.”