The Beginning Of The End

| Illinois, USA | Technology

(I’ve been helping a caller with programming their phone. We are nearing the end of this lengthy, multi-step process.)

Me: “Now, you’re going to enter your number with the area code.”

Customer: “Okay.”

Me:“After you enter your number, select OK.”

Customer: “Okay.”

Me: “At this point, you can keep selecting OK until you see EXIT.”

Customer: “Okay.”

Me: “After you press EXIT, the phone is going to power off by itself.”

Customer: “But it’s been off the whole time.”

Me: *speechless*