(I work in the personnel assistance phone queue. Basically, it means I take escalated calls from angry customers.)

Customer: “My deposit is missing.”

Me: “Okay, was it a branch deposit or an ATM deposit?”

Customer: “I went through the drive-through at your bank branch and made my deposit. It’s not in my flipping account yet and I need it now!”

Me: “Okay, I’d be happy to take a look at it. What’s your account number?”

Customer: “Well, I don’t have an account with your bank…”

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