Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,118 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    The Art Of Listening Is Out Of Print

    | Sacramento, CA, USA | Bizarre, Extra Stupid

    (A customer approaches me, holding a USB drive.)

    Me: “Hello! Got some printing to do today, I see. From your USB drive, there?”

    Customer: “Hello! I need to print something from my USB drive!”

    (I assume she didn’t hear all of what I said, hence repeating the bit about the USB drive, and continue.)

    Me: “Alrighty, no worries! We’ll go over to the PC here and print. Will it be black and white, or color printing?”

    Customer: “Black and white, and then I need to fax the pages.”

    Me: “Sure thing! I’ll print them for you, and then you can use our self-serve fax machine by the wall there.”

    Customer: “Okay!”

    (The customer accepts her copies, and then continues to stand and look at me.)

    Me: “So, you’re all set! Here’s your USB drive back.”

    Customer: “I need to fax these.”

    (By now I’m beginning to notice a trend. Apparently the customer doesn’t pay any attention to what I’m saying even when she’s asked a question.)

    Me: “The fax machine is self-serve, ma’am, and it’s by that wall there. We also keep pens by the fax machine if you need to use one.”

    Customer: “Oh, okay! But… have you got a pen I can borrow?”

    (I repeat myself. Again.)

    Me: “Ma’am, the pens are next to the fax machine which is by that wall. Just walk right down this counter and you’ll see the machine.”

    (The customer sends her fax, then comes back to pay.)

    Customer: “Can I check out here?”

    Me: “Sure! Your total today is [price].”

    (Just to be safe, I rephrase the total and repeat it to her, given how much attention she paid to everything I said before.)

    Me: “That’s [total].”

    (The customer puts her purse on the counter and rummages around a minute.)

    Customer: “Wait, how much did you say it was?”