Me: “Hello, you’re through to [Broadband Company]. How can I help?”

Customer: “I’m a new customer and I’d like some help with setting up my router. I can’t get the broadband to work.”

Me: “Of course I can help you. If you want to start by turning your computer on, we’ll see what we can do.”

Customer: “What computer?”

Me: “Sir, you need a computer to access the internet with this router.”

Customer: “No one told me that.”

Me: “Sir, how do you expect to access the internet without a computer?”

Customer: “So you’re saying I have to buy a computer? That’s another expense!” *hangs up*