The Agony And The Ecstasy

(I am working for a call center that exclusively deals with UPS.)

Me: “Thank you for calling. How may I help you?”

Client: “I need to track a package.”

Me: “I would be happy to help you with that. Do you have a tracking number?”.

Client: “Yes, I do…” *proceeds to read off the tracking number*

Me: “I’m sorry, that’s not coming up as a valid tracking number. There doesn’t appear to be enough numbers. Could you read it to me again?”

(The client gives me the number again, to no avail. I spend the next few minutes attempting to use what information is available to try and locate the package… with the client coming close to tears when I am unsuccessful. Finally, her boyfriend comes on the line and proceeds to yell at and berate me, using all sorts of expletives, due to my inability to find this package.)

Client’s Boyfriend: “Look, I can’t understand why you cannot locate this package. I mean, I have the tracking number. It says right here, FEDEX TRACKING NUMBER!”

(There is a pause.)

Client’s Boyfriend: *sheepishly* “This is UPS, isn’t it?”

Me: “Yep. Is there anything else I can help you with?”

(*click*)