The Agony And The Ecstasy

| Virginia, USA | Top

(I was working for a call center that exclusively dealt with UPS)

Me: “Thank you for calling, how may I help you?”

Client: “I need to track a package.”

Me: “I would be happy to help you with that. Do you have a tracking number?”.

Client: “Yes, I do…” *proceeds to read off the tracking number*

Me: “I’m sorry, however that’s not coming up as a valid tracking number…there doesn’t appear to be enough numbers. Could you read it to me again?”

(The client gives me the number again, to no avail. I spend the next few minutes attempting to use what information was available to try and locate the package…with the client coming close to tears when I am unsuccessful. Finally, her boyfriend comes on the line, proceeds to yell at and berate me, using all sorts of expletives; due to my inability to find this package.)

Client’s boyfriend: “Look, I can’t understand why you cannot locate this package. I mean, I have the tracking number. It says right here, FEDEX TRACKING NUMBER!!!”

*pause*

Client’s boyfriend: *sheepishly* “This is UPS, isn’t it?”

Me: “Yep. Is there anything else I can help you with?”

*click*