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    That Almost Became A Four-Finger Discount

    | Florida, USA | Criminal/Illegal, Top, Wild & Unruly

    (I’m working the checkout during one of our biggest sales events. Despite the long line of customers, everyone seems to be happy and everything is going well. Then, a woman with a rather sour look on her face flings her items onto my counter.)

    Customer: “I can’t believe how rude you are. How DARE they hire you for a customer service position!”

    Me: *startled* “I’m sorry, ma’am, but what exactly is it that I did?”

    Customer: “The man you just checked out cut the entire line! I’ve been waiting patiently in your f***ing for over five minutes and you decide to help the a**hole who doesn’t want to wait like the rest of us!”

    Me: “I’m sorry, ma’am. I agree that it was rude of him, but I didn’t realize that he cut in front of you as well as everyone else.”

    (Despite my apologies, she continues to scold me loud enough that my manager hears, walks over, and stands behind her. I’m placing her cash in the register when suddenly she lunges over the counter and reaches for the cash drawer. I quickly slam the door shut, accidentally pinching her fingers in the process. She yelps as she’s holding onto her hand, screaming for a manager.)

    Manager: “Yes, I’m the manager. How can I help you?”

    Customer: “Yes, you can fire that b**** of an employee you have there. She has been nothing but rude to me since I got here, and she just now assaulted me! I also demand that she apologize to me!”

    Manager: “Well, yes, I do agree that an apology is in order. Ma’am, I am sorry that you hurt yourself while attempting to steal the money from her cash drawer. ”

    Customer: “Excuse me?!”

    Manager: “With all due respect, ma’am, not only was I standing behind you when it happened, I also have you on camera reaching over and trying to steal money from the cash register, so there is no use denying it. So, before I escort you to my office and call the police, I’d honestly like to know why you tried to take money out of the cash register.”

    Customer: “Well, with everything that’s happened here today, I felt that I should be compensated. I figured I should get my stuff for free, as well as a little extra back for my troubles!”