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    Thanks For (Almost) Nothing

    | Idaho Falls, ID, USA |

    (I’ve just activated a cable channel for a woman and was ending the call.)

    Me: “Is there anything else I can do for you, ma’am?”

    Customer: “Yeah, how much was it again?”

    Me: “It’s $4.01 a month, ma’am.”

    Customer: “Why $4.01? Why not just four dollars?”

    Me: ¬†”Well, ma’am, I only activate the channels, I don’t set the prices.”

    Customer: “Well that’s stupid. I don’t know if I want it anymore. It should only be four dollars.”

    Me: “Well, I can certainly put in a complaint for you.”

    Customer: “Yeah, you do that. ¬†And you take it off and I don’t want to pay that fee for taking it off. ¬†It should only be four dollars!”

    Me: “Look, ma’am, I’ll find twelve cents and mail it to you. That covers that one cent for a whole year. Can I have your address?”

    Customer: “Have a nice day!”

    (And then she hung up on me.)