Me: “Hello, you’re through to the benefits department. My name is [name]. How can I help you?”

Caller: *calmly* “Hi, yeah, I called up a minute ago, but I didn’t have my account details with me.”

Me: “Okay, well if I could just take your details then please, sir, I’ll pull up your records.”

Caller: “Sir?! How dare you f***ing call me sir?! I’ve never been so f***ing insulted in my life! Who on earth do you think you are, you f***ing b****?!”