(This call took place last year at our website hosting company. Note that we close our call center every year on Christmas.)

Caller: “I’m so mad at you guys! I talked to your verification department over the phone on the 25th of this month and my account still isn’t verified for use!”

Me: “Really? You talked with us on Christmas? How did you do that?”

Caller: “Um…I mean…I talked to them on the 35th!”