July Theme Of The Month: Great Timing!

Thank God Christmas Comes But Once A Year

| MI, USA | Crazy Requests, Holidays, Religion, Theme Of The Month

(Due to poor customer service by a coworker, my manager is helping a customer with Christmas items. He gives her expensive live trees for $10 each and some free Christmas lights to make up for my coworker. He apologizes and thanks the customer before leaving to deal with another issue. This is what I hear when the customer goes to the services desk to pay and complain to the desk clerk.)

Customer: “I am never shopping here again! That was horrible service.”

Clerk: “I am so sorry about the mix up with [Coworker]. That usually doesn’t happen. [Manager] took care of you though? Right?”

Customer: “I don’t care about what happened with [Coworker]! [Manager] was so rude! It was TERRIBLE and offensive!”

Clerk: *shocked* “What happened with [Manager]?”

Customer: “He didn’t wish me a Merry Christmas! He ruined my Christmas shopping trip by being a heathen! I’m going to complain to his boss!”

(Yes, she did complain to our store manager and wrote a scathing review on our company’s ‘comment about us’ service! Thankfully, our awesome manager was not reprimanded, but was quite disappointed with the old proverb that you can’t please everyone!)