Textual Discrimination
(A customer approaches me holding an audiobook.)
Customer: “What’s this?”
Me: “It’s an audiobook.”
Customer: “What’s that?”
Me: “Well, it’s books read aloud so people can listen to them instead of reading the text.”
(The customer looks horrified.)
Customer: “Do you have more?”
Me: “Oh, yes, those shelves behind you there.” *pointing*
Customer: *looking at the rows of audiobooks* “That’s disgusting! People who can’t read shouldn’t be allowed in libraries anyway! You shouldn’t pander to them!”
Me: “Well, it’s also for people who have low or no vision.”
Customer: “They have no right to books, either!” *storms out*
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Question of the Week
Have you ever served a bad customer who got what they deserved?
