October Theme Of The Month: Halloween!

Testing The Testers

| Ohio, USA | Uncategorized

Me: *on the phone* “**** Admissions, this is ****. How may I help you?”

Caller: “Hello. A man called me from your office yesterday. Can you tell me who that was?”

Me: “Well, there are a number of men who work in our office. Do you remember his name?”

Caller: “It was a man.”

Me: “I understand that, ma’am. However, there are five men in our office who could have called you.”

Caller: “Can you list them for me?”

(I proceed to list the males who work in our office.)

Caller: “No, those don’t sound right.”

Me: “I’m sorry, ma’am, but those are the only men who work in this office.”

Caller: “It was a man!”

Me: “Yes, I understand. However, I can’t help you unless you know any more details. Can you tell me what the call was regarding?”

Caller: “It was a man! That’s all I know! Please transfer me to the man who called me! You should be able to know who called me!”

Me: “I’m sorry, we don’t track calls that go out. That’s a privacy issue. However, if you could just give me some details…”

Caller: “My son’s name is ****. Why can’t you figure out who called me?!”

(I proceed to look up the counselor responsible for her son’s area of the country.)

Me: “All right, I have the name of the man right here. Would you like me to transfer you?”

Caller: “No, it’s all right. I’ll call him myself.” *hangs up*