Telepathic Temper Tantrum
Caller: *on the phone* “HELLO?”
Me: “Hello, ma’am! What can I help you with?”
(There is a long silence)
Me: “Ma’am, I’m sorry, I didn’t quite hear that. Would you please repeat what you just said?”
Caller: “HELLO?”
Me: “…hello, ma’am. What can I help you with?”
(Another long silence.)
Caller: “WELL?”
Me: “I’m sorry, ma’am. I didn’t hear you again.”
Caller: “That’s because I’m not speaking.”
Me: “…”
Caller: “I’m thinking my question. WHY AREN’T YOU HELPING ME?”
Me: “Ma’am, you need to speak out loud in order for me to help you.”
Caller: “You mean with technology these days you can’t tell what I’m thinking?!”
Me: “No, ma’am, I’m afraid I can’t.”
Caller: “YOU SHOULD BE ABLE TO TELL WHAT I’M THINKING!”
Me: “I’m sorry, ma’am. If you’d like me to help you, you’ll just have to speak it out loud.”
(Another minute of silence.)
Caller: “I JUST MENTALLY CURSED YOU! BUT YOU WOULDN’T KNOW THAT, WOULD YOU?!” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?