Caller: *on the phone* “HELLO?”

Me: “Hello, ma’am! What can I help you with?”

(There is a long silence)

Me: “Ma’am, I’m sorry, I didn’t quite hear that. Would you please repeat what you just said?”

Caller: “HELLO?”

Me: “…hello, ma’am. What can I help you with?”

(Another long silence.)

Caller: “WELL?”

Me: “I’m sorry, ma’am. I didn’t hear you again.”

Caller: “That’s because I’m not speaking.”

Me: “…”

Caller: “I’m thinking my question. WHY AREN’T YOU HELPING ME?”

Me: “Ma’am, you need to speak out loud in order for me to help you.”

Caller: “You mean with technology these days you can’t tell what I’m thinking?!”

Me: “No, ma’am, I’m afraid I can’t.”

Caller: “YOU SHOULD BE ABLE TO TELL WHAT I’M THINKING!”

Me: “I’m sorry, ma’am. If you’d like me to help you, you’ll just have to speak it out loud.”

(Another minute of silence.)

Caller: “I JUST MENTALLY CURSED YOU! BUT YOU WOULDN’T KNOW THAT, WOULD YOU?!” *hangs up*