October Theme Of The Month: Halloween!

Taxing Faxing, Part 12

| NH, USA | Extra Stupid, Technology, Theme Of The Month

(I work in a small public library with a self-service fax machine. The machine walks you through sending a fax with an automated verbal prompt. A coworker comes to find me at my desk.)

Coworker: “Can you lift the fax machine up?”

Me: “What? Why?”

Coworker: “She got her card stuck in it.”

(Our fax machine does not have a credit card reader. Now confused, I approach the patron.)

Me: “What seems to be the problem here?”

Patron: “My card is stuck in the fax machine.”

Me: “Can you show me where?”

(She points to the paper feed.)

Me: *digging the card from the machine* “How did this happen?”

Patron: “The voice said, ‘put in the card number,’ so I put the card in the machine.”

Me: “Miss, it doesn’t scan the card. It scans the pages you want to fax. You have to manually type the card number using the number keys on the pad.”

(The patron gives me a dumbfounded look.)

Me: *pointing to the numbers* “The numbers on the front of your credit card are the actual account number. That’s how the machine knows to charge your account.”

(Same dumbfounded look.)

Me: *sigh* “Here, let me help you…”

Taxing Faxing, Part 11
Taxing Faxing, Part 10
Taxing Faxing, Part 9
Taxing Faxing, Part 8
Taxing Faxing, Part 7
Taxing Faxing, Part 6
Taxing Faxing, Part 5
Taxing Faxing, Part 4
Taxing Faxing, Part 3
Taxing Faxing, Part 2
Taxing Faxing