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    Taxing Faxing, Part 10

    | Orlando, FL, USA | Extra Stupid, Technology

    (I work at a hotel, which often requires that paperwork be sent to us to verify credit cards and the like. On this particular occasion I am working with a customer whose assistant is out of town and she clearly has no idea what she is doing. Having sent me the wrong paperwork, I call her back.)

    Me: “Ma’am? It appears that we have received the wrong paperwork, so if you could just fax the correct one we will be able to get everything set up for you.”

    Customer: “Okay, but can you just fax that back to me, then?”

    Me: “What?”

    Customer: “Those papers! If they’re wrong, I need them back. Send them back to me!”

    Me: “Uh… ma’am, that might be a bit redundant, but I’d be more than happy to destroy the copy—”

    Customer: “ARE YOU STUPID? DON’T DESTROY THEM! THAT’S THE ONLY COPY I HAVE! JUST FAX THEM BACK!”

    (It dawns on me that this customer thinks that her fax machine actually manages to somehow transport the entire paper through her machine to mine.)

    Me: “Ma’am, the fax machine sends me a copy of the documents. If you check your fax machine, you will clearly see the paperwork still laying there. It doesn’t take your original.”

    (I hear a frustrated sigh as she slams the phone, and then muttering and shuffling as she goes through her office. After a minute, she comes back to her phone.)

    Customer: “…sorry.” *hangs up quickly*

    Related:
    Taxing Faxing, Part 9
    Taxing Faxing, Part 8
    Taxing Faxing, Part 7
    Taxing Faxing, Part 6
    Taxing Faxing, Part 5
    Taxing Faxing, Part 4
    Taxing Faxing, Part 3
    Taxing Faxing, Part 2
    Taxing Faxing